• We accept returns or exchanges within 7 days of delivery/purchase.

• Items must delivered back to us unused, undamaged, and in original condition.

The following items are non-refundable and non-exchangeable:

• Made-to-order or personalised orders

• Gift cards

• Items damaged due to misuse or improper care

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with:

• Your order number

• Clear photos of the issue

We’ll happily arrange a solution.

• Approved refunds will be processed back to the original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

• Shipping fees are non-refundable, unless the return is due to our error.

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

Exchanges are not available for handmade items but can be used for workshop tickets.

• Exchanges are subject to workshop availability.

• If the exchanged item has a different price, the difference will be charged or refunded accordingly.

• Workshop ticket exchanges must be made at least 48 hours before a workshop runs. Any later than this the ticket amount cannot be exchanged or refunded.

• Due to the custom nature of made-to-order items, we do not offer refunds, returns, or exchanges once an order has been confirmed.

• This includes changes of mind, incorrect size/colour selection, or preference after receiving the item.

• Orders cannot be canceled once production has started.

• If you need to request a cancellation, please contact us within 24 hours of placing your order. Approval is not guaranteed.

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

• Include your order number and clear photos of the issue to be considered for refund (not guaranteed).

• Once approved and in production, made-to-order orders cannot be modified.

Workshop tickets can be exchanged but not refunded.

• Exchanges are subject to workshop availability.

• If the exchanged item has a different price, the difference will be charged or refunded accordingly.

• Workshop ticket exchanges must be made at least 48 hours before a workshop runs. Any later than this the ticket amount cannot be exchanged or refunded.

By placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing.

Handmade Nature of Products

• All items are handmade by us, which means no two pieces are exactly the same.

• Slight variations in colour, size, texture, or finish are normal and are not considered defects.

• Product photos are for reference only; final items may vary slightly.

Made-to-Order & Processing Time

• Production begins after non refundable deposit is paid.

• Processing times are provided before purchase and may vary depending on order volume.

• Delays may occur due to high demand, supply issues, or unforeseen circumstances. We appreciate your patience.

Orders & Payments

• Full payment is required to confirm an order (non-refundable deposit for made-to-order items).

• Orders cannot be changed or canceled once production has started.

• Please ensure all order details (size, colour, details, delivery address) are correct before placing your order.

Refunds, Returns & Exchanges

• Due to the handmade and/or made-to-order nature of our products, we have a strict returns/refund/exchange policy - please read above.

• We do not accept returns, refunds, or exchanges for change of mind or incorrect selection.

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details so we can assist.

Shipping & Delivery

• Shipping times are estimates and not guaranteed.

• We are not responsible for delays caused by courier services.

• Risk of loss passes to the customer once the order has been shipped.

Care & Use

• Proper care instructions should be followed.

• We are not responsible for damage caused by misuse, improper care, or normal wear and tear.

Communication

• It is the customer’s responsibility to provide accurate contact and delivery information.

• Failure to respond to clarification requests may result in production delays.

Acceptance of Terms

• By placing an order, you confirm that you have read, understood, and agreed to these terms and conditions.